I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
24 hour notice required
If you must cancel or reschedule any appointment, please provide 24-hour notice. That way, I will be able to adjust my schedule accordingly and I may be able to accommodate other clients. Of course, I will do my best to work with you in case of an emergency. However, cancellations made within 24 hours of your appointed time will be charged a cancellation fee of $40. If I must cancel within 24 hours of your appointment time, I will credit your account a 30 minute upgrade- a $35 value.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount for their “missed” appointment.
As a courtesy, there is a system generated text and/or email to confirm the date and time at least 24 hours prior to your appointment. If you do not receive a reminder, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancelation fees. You are always welcome to call and double check any appointments if you’re unsure.
I will always do my best to accommodate you if you’re running behind or stuck in traffic. Generally, I will run up to a few minutes over in order to reach the highest amount of hands on time possible. Regardless of the length of the treatment actually given, you will be responsible for the cost of the “full” session. Please allow yourself ample time to arrive at least 5 minutes prior to your appointed time.
Please know that your appointments are reserved for you and are important to your health. These policies allow me to provide the best service possible. I very much appreciate your patronage and compliance with my policies.